Terms and Conditions

It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.

Subject to the terms, BYRO, its Operators, Licensees and Subcontractors, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delays, traffic jams, blocked roads or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.

Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of BYRO its Operators, Licensees and Subcontractors.

Except as otherwise provided by these terms, and to the extent permitted by law: (a) BYRO, its Operators, Licensees and Subcontractors, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delays, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.

Any changes/amendments to your booking after confirmation can only be accepted subject to availability. BYRO, its Operators, Licensees and Subcontractors, reserve the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges about the amendment.

Food & beverages, excluding bottled water, are not to be consumed in the vehicle.

Credit card surcharges may apply.

If the transport or service is purchased with a credit card, the purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.

Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions furthermore, the driver reserves the right to deny access to a venue they feel may put themselves, the passengers and/or vehicle in an unsafe situation.

Our chauffeurs can and will refuse service in situations where they feel that the customer or their associates are behaving in a confrontational or inappropriate manner. Any damage sustained to the vehicle as a result of inappropriate behaviour from the passengers will be chargeable as damages.

The hirer is responsible for any charges levied by BYRO, its Operators or Licensees, in respect of extra time in the event that changes are made to the original booking either by the booker or passenger. This includes any extra charges levied where you choose to extend the duration of your booking and/or add additional stops to the original booking.

In the event of extra charges or extensions (refer above) the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of the transfer. Additional charges can in some cases be charged back to your BYRO account or your credit card if this was used to secure the booking originally.

BYRO its Operators, Licensees and Subcontractors are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.

BYRO its Operators, Licensees and Subcontractors will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle BYRO its Operators, Licensees and Subcontractors shall try to deliver any items back to the Customer at their expense or for no charge based on their discretion, considering the time required and the distance to be covered.

Our sedan’s maximum luggage limitations are two (2) normal-sized suitcases (check-in size for a plane) plus two (2) pieces of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as a Van if they have more luggage than a sedan can accommodate. Additional luggage transfer will incur further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.

The Byro Shuttle Service may engage sedans, small cars, SUVs, Vans and other 4 wheeled vehicles not limited to only just vans and buses. Passengers who book the service understand that a shuttle is a shared service – the space within the vehicle and boot space will be shared by multiple passengers. If two or more flights arrive within the span of 35 minutes, BYRO reserves the right to wait for the arriving flights to club passengers together. Passengers arriving on the earliest flights hence agree to wait for all other passengers from the later incoming flights. No refunds will be issued under these circumstances for example if the passengers are in a hurry. If passengers are on a tight schedule, BYRO recommends hiring a sedan, Van or similar vehicle for their transfer and not rely on the Shuttle Bus. Shuttle Service Passengers agree to behave respectfully to other co passengers and BYRO Staff including the driver at all times. Failure to behave respectfully as perceived by BYRO Staff will result in the cancellation (non-refundable) of that passenger’s booking. BYRO Shuttle service passengers are allowed one suitcase and one carry on luggage per person. If passengers require more luggage space, BYRO recommends booking a Van or multiple private vehicles from the general booking form and to avoid the shuttle service. Passengers who bring in more luggage that as mentioned will have their booking cancelled and no refunds will be made. BYRO staff may at their discretion book another vehicle at the passengers’ cost if required and/or possible.

Additional charges will apply for all extra pickup/set downs required en route unless already quoted.

Please be assured that BYRO, its Operators, Licensees and Subcontractors, will take every reasonable safeguard to achieve an on-time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by BYRO its Operators, Licensees and Subcontractors.

Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.

Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. BYRO, its Operators, Licensees and Subcontractors, reserve the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & bridge tolls, entry fees or parking charges. Airport delays on location waiting: in regard to airport pickups, BYRO its Operators, Licensees and Subcontractors will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees may apply for each additional 5 minutes or part thereof.

See the Waiting Time section of the Terms & Conditions.

Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.

Smoking is not permitted by state law in any BYRO vehicle. Charges will apply, at the discretion of the chauffeur or BYRO, if any passenger is found to be smoking in any BYRO, or BYRO service-providers’ vehicle.

Either full payment or a deposit is required for Special Occasions such as, but not limited to, Weddings, School Formals, Sporting Events and Concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.

Credit card details are required to secure all bookings.

BYRO, its Operators, Licensees and Subcontractors, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by BYRO and deemed to be of sufficient quality to provide services on BYRO’s behalf. These providers, for the duration of the booking, remain under the supervision of BYRO, its Operators, Licensees and Subcontractors, at all times.

• Cancellations are made with less than 24 hours notice before the dispatch of the vehicle for Sedans, Vans or any Luxury Vehicle bookings.
• Cancellations are made with less than 24 hours’ notice for minibusses, buses, or coaches (8 seats and above).
• Cancellations for any vehicle type are made with less than 48 hours’ notice for Canberra bookings during Parliament sitting.
• Cancellations are made with less than 24 hours’ notice in New Zealand for all vehicle types.
• Any Stretch Limousine booking is cancelled, at any time regardless of notice, after being confirmed; or
• Bookings where the passengers fail to arrive or make contact with the chauffeur or the local BYRO Customer Service Centre.
• Stricter cancellation policies may apply to any of the above, however will be advised to you at the time of booking and will supersede the above policies.
• As BYRO is charged by payment gateways and/or banking systems for every transaction – each and every cancellation that is refundable will be subject to a $10 transaction fee – i.e. the refund will be processed minus the $10 transaction fee.

Special Cancellation Policy applies for Weddings and Events.

• Full charges will apply when cancelling a Mini-bus or a Bus/Coach booking within 24 hours from the scheduled pick-up time
• Full charges will apply when cancelling a Sedan, Van or a Luxury Vehicle booking less than 12 hours prior to the scheduled pick-up time
• 50% charge applies when cancelling a Sedan, Van or a Luxury Vehicle booking between 12 hours and 24 hours prior to the scheduled pick-up time

Please note that the above terms and conditions are subject to change and are binding upon acceptance of our services. By engaging our services, you agree to comply with these terms and conditions.

BYRO offers well above industry-standard complimentary waiting time for all bookings.

Complimentary waiting time is applied as follows:

• 15 minutes complimentary waiting time at homes, hotels or other non-airport pickups.
• 30 minutes complimentary waiting time at Domestic Airport Terminals*.
• 45 minutes complimentary waiting time at International Airport Terminals*.
• 45 minutes complimentary waiting time at Cruise Ship Terminals.

Below waiting time rates apply to all locations.

Waiting time is charged in 5-minute increments once any complimentary waiting time has been exhausted.

Below waiting time rates include GST.

Waiting time rates apply to ALL BYRO accounts, as well as individual bookings via the BYRO website, unless otherwise specified on your individual rate sheets and/or contracts.

Vehicle Type	Per Minute Rate	5-Minute Rate	Hourly Rate
Executive Sedan	$1.40	$7.00	$84
Premium Sedan	$1.60	$8.00	$96
SUV	$1.60	$8.00	$96
People Mover (6-7 seats)	$1.65	$8.25	$99
Minibus (8 – 14 seats)	$2.00	$10.00	$120
15 – 24 Seat Bus	$2.50	$12.50	$150
Large Coaches	$3.50	$17.50	$210

*All flights are tracked via radar and complimentary waiting times only begins from the moment the plane lands, regardless of any flight delays.

Some surcharges may apply on public holidays, check with the Customer Service Centre when making bookings.

Typically, surcharges will be incurred on Christmas Day and New Years Eve / New Years Day in most cities. Surcharges do not often apply in most locations during other public holidays.

Surcharges apply for all vehicle type bookings that begin between 1901 and 23:59

Surcharges also apply for all vehicle type bookings midnight and 04:59hrs.

These surcharges are normally included in the amount when booking the vehicle via the website booking form.

*Certain contracts or rate schedules may contain different terms to those listed above. The terms contained within valid and current contracts and/or rate schedules will supersede the above terms with respect to After Hour Surcharges.

As BYRO is classified as a pre-booked service, there is an expectation under the law that there is sufficient notice for a child restraint to be fitted, unlike the nature of taxi services.

Therefore, all children under the age of 8 years must be seated in a Baby Capsule, Baby Seat or Booster Seat as determined by Australian Law. While some states may not have child seats as a mandatory requirement, we as a company have a National Position that any child under 8 years must be in a child seat at all times while travelling with us.

There is a a fitting fee for any baby capsule, baby seat and booster seat. These rates may change during certain days of the year but will always be clearly displayed during the extras’ selection process on the website.

Whilst all care will be taken by chauffeurs to install child restraints safely, parents/caregivers are strongly encouraged to check these prior to the start of the journey and amending as and where required. Chauffeurs have training in installing child restraints, however, they are not professional fitters, and the parent/caregiver of the child should be maintaining their child’s safety in the same they would in their own vehicle.

A $30 fee will be charged for the supply of trailers attached to appropriate vehicles. Trailers are subject to availability.

If you are travelling with a lot of luggage, please discuss this with our reservations team to ensure the appropriate vehicle and trailer is allocated to your transfer.

If a vehicle and trailer arrive and your luggage does not fit, and the capacity was not discussed prior, you will be required to book an additional taxi/chauffer/van service to move all remaining luggage at your own cost.

BYRO is not liable for additional charges relating to luggage capacity being exceeded.

• Sedans
• Luxury Sedans

Maximum liability, if accepted, will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.

BYRO its Operators, Licensees and Subcontractors shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by BYRO its Operators, Licensees and Subcontractors of this contract.

www.BYRO.com.au is the website of BYRO. By using this site and/or the individual Customer Service Centres, you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website. Your continued use of our website and its facilities constitutes your acceptance of the terms and conditions. BYRO believes the information in the website is correct. BYRO disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our website or publication.

Your personal information is used for the hiring of BYRO services and used for that purpose alone. By entering the BYRO secure website booking facility, you understand that all information provided by you is your sole responsibility and BYRO accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.

Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. BYRO staff its Operators, Licensees and Subcontractors are obliged under the Confidentiality Deed to keep personal information secure.

BYRO may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.